A friend of mine sent me this joke. It probably would only appeal to those with a consumer electronic background, but I thought I'd post it. Politically Correct TV Standards SECAM Used by France and the former Soviet union. No...

The E3 Expo was quite interesting with many new products. The most significant of which was seeing Sony's and Microsoft's response to the Wii. The long-term implications of Microsoft's solutions were fascinating.

Customer service is always important, but it is vital when the economy is doing poorly. It is an inexpensive and key way to differentiate your firm from the competition.